Obviously, it’s not ideal that your customers are anytime on hold with you. And the more they are on-hold with you more the risk of losing the customer. For growing business, holding customers is inescapable.
However, this can be converted into an opportunity. During this time you can acknowledge your customer about your business and products or services provided by your business. You have to create a powerful on-hold message so that you can keep your customers happy and inform your customer.
Here are some tips for you, consider them while creating a
hold message for business.
Firstly you should apologize for the hold. After that you can inform the customer about the new product which you have recently launched. You can use this opportunity to promote your product. Also, customer won’t get bored and cut the call.
When customers are on hold, they hate to listen to the ‘you are on-hold’ reminder or advertisements of peace and war. Ensure that the on-hold message is short and clear to hook the customer.
The very first line of your hold message should be very effective that it can attract the caller. It can be a question that caller would like to know the answer of. For example – would you like to save money on your next buy?
You are a business owner. You know about your industry in and out. But, do your callers know? So the rule is avoided talking further than general perceptive. Swap industry language with simple words and explanation.
You should look for the best service provider who can offer you such solutions. You need to make your customers happy and content so you need these hold messages to show your care or regret. Hope you like the post.
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