Heskett Service Profit Chain: How Can Entrepreneurs Benefit?

Heskett Service Profit Chain: How can entrepreneurs benefit?

Heskett Service Profit Chain: How can entrepreneurs benefit?

The GROW method of training was proposed by Sir John Whitmore. It provides a framework for individual coaching sessions and for the entire service chain. The acronym means objectives, reality, alternatives and will, also called recapitulation.

From a business point of view, Grow Model, together with Heskett Service Profit Chain, verifies that the goal matches the opportunities and objectives of the client in life and whether the client has to change the behaviour or acquire new skills to succeed.

GROW Model Coaching questions work because they ensure that nothing at the subconscious level prevents the client from reaching the goal.

Goal: The client and the coach agree on specific goals. The key to successful coaching is: you must know your goals, otherwise, you will end up in the wrong place! The trainer asks specific questions to ensure that the goal is in the best interest of the client and the closest people.

Reality: It is imperative that the client now has a realistic idea of ​​where he is now, where he begins. Is the desired goal a realistic goal? What is the opportunity to achieve this? Do you still know someone who has already accomplished this?

Alternative: the bus instructs the client to think of different ways to reach the goal and the client decides which way to go As a coach you are not there to lead people. They help them explore the possibilities so they can decide which option is best for them.

Will/conclusion: the client is motivated to achieve the goal only if he is excited and motivated. The bus and the customer observe obstacles and develop a solution to overcome them. Is there a secondary benefit for the client that does not reach the goal?

 The GROW model works and the onus is on you to make the most of the concept.

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